Terms of use

Terms and conditions of the ZoSkin Health Saudi Arabia / Zain Obagi online store

This Agreement between the Customer and ZoSkinHealth/DZine Obagi is binding in respect of the terms set forth herein (“you” or “the Customer”) and the zoskinhealthsa.com website (“we” or “the Company”), the owner of this website e-mail and the manager of all its content and functionality set forth herein in this Agreement. These Terms, Conditions and Conditions apply.

وتسري هذه البنود والشروط و الأحكام فور دخولك الموقع الإلكتروني أو إنهاء التسجيل أو عملية التسوق . قد يقوم موقع zoskinhealthsa.com الإلكتروني في أي وقت من الأوقات بتغيير هذه البنود والشروط أو أي جزء منها بدون إخطار ، لأي سبب من الأسباب . وستعمل الأحكام المتعلقة بحقوق العلامات التجارية وتقييد المسئولية والتعويض على إنفاذ أي تغيير. ويُعتبر دخولك وتصفحك للموقع قبولاً وموافقةً منك بدون قيود أو شروط على البنود والشروط وسياسة الخصوصية وسياسة الاستخدام ؛ وإقراراً منك على إلغاء أو عدم نفاذ أو عدم وجود أثر قانوني لأي اتفاقية أخرى مبرمة بينك وبين موقع zoskinhealthsa.com الإلكتروني  ؛ وذلك فيما يتعلق بدخولك واستخدامك للموقع . وتنُص هذه الفقرة على البنود والشروط المعمول بها والمتعلقة باستخدامك لمواقع الشركة (كما هو منصوص عليه أدناه) وأي اشتراك آخر متعلق بمنتج أو خدمة تعرضها الشركة أو فروعها للبيع.

The right to use any product or service offered by the Company is your personal right. You may not assign it to any other person or entity. The Company reserves the right to make changes at any time in relation to the Company's websites, policies and these Terms; And without notifying it. It is strictly recommended that you review this entire document; Before you access, use or purchase any product through this website.

Representation documents and legal disclaimers

The site does not provide any medical advice. ZooSkin Health / Dr. Zen Obagi is a cosmetic company that works in the field of distributing cosmetics and medical supplies and does not provide medical or professional advice or services. The information on our website is not intended to replace any medical advice given by healthcare providers. zoskinhealthsa.com recommends that you consult a physician or professional health care provider; Before your use of products advertised on the Site.

We also note that you must quickly stop using the products immediately; In the event that you experience any problems or unwanted side effects that result from any of our products. zoskinhealthsa.com makes no warranty or representation that our products will provide you with any special features or match your results with those of others who use our products. Individual results vary from person to person and may not be suitable for everyone who tries it. The information we transmit about our products and/or the effectiveness of our products is not intended to diagnose, treat, cure or prevent any disease without consulting a specialist doctor. Use these products as directed and always watch for allergy symptoms.

In the event that an individual cannot use the information contained in this site without obtaining the approval of an authorized general practitioner or in the event that the person diagnoses himself or herself; zoskinhealthsa.com will make every effort to provide you with accurate information about our products; In addition, you understand and agree that we may obtain information that we transmit from our partners (“third parties”). We do not warrant or represent that this information is error-free. We also do not represent or endorse any third parties or the methods they use to reach their purposes. All specifications, performance data and other information relating to products contained on the Website are for informational and illustrative purposes only and do not constitute a warranty or representation as to the conformity of products to these specifications or performance data.

Your representation documents

You hereby represent and warrant the following

• • You are (18) years old or older.

• • READ THIS AGREEMENT AND UNDERSTAND THE TERMS SET FORTH IN THIS AGREEMENT.

• • always provide current and accurate information about yourself; In addition to promptly updating and acknowledging your acceptance of these terms and conditions and your electronic signature on this Agreement; Once you have completed the shopping process and provided your applicable credit card information.

• • if you provide information that is not current, incorrect, inaccurate or incomplete; zoskinhealthsa.com shall have the right to terminate and suspend your access; In addition to refusing any current or future use of its services (or any part thereof).

• • zoskinhealthsa.com may contact you by email, telephone or post for any purpose; including but not limited to, tracking claims, customer satisfaction surveys, promotional messages and inquiries relating to any orders you place or are considering placing via the Website.

• موافقتك على التعامل معنا بصدق وأمانة والالتزام بجميع القوانين المعمول بها في المملكة العربية السعودية .

Company websites

The Company's websites contain links to other websites, resources and advertisers. The Company is not responsible for the existence of, does not endorse, and is not responsible for the existence of, such External Websites with respect to their contents, products, or other materials available on or through such External Websites. In no event shall the Company be liable, directly or indirectly, for any loss or damage suffered or to be suffered by the User in connection with the use of or reliance on any content, goods or services available on such external websites.

behaviours basics

Harassment of any kind or in any form on the Site is strictly prohibited; including via email, chat, or through the use of vulgar or abusive language. Impersonation of others is prohibited; including affiliates of zoskinhealthsa.com, its authorized employees, host or representatives; In addition to other members or visitors to the site.

You may not upload, distribute, or publish through the Site any defamatory, defamatory, obscene, threatening, invasive of privacy or publicity rights, or any obscene, illegal, or objectionable content that may constitute or encourage the commission of criminal offenses or Violation of any party's rights or which may involve liability or breach of any law. You may not upload commercial content to the Site or use the Site for the purpose of encouraging others to join or subscribe as members of any other commercial service on the Site or other organization. You also may not post or publish any report that infringes or violates any of the rights of a third party; including copyright, patent, trademark, trade secret, other proprietary or contractual rights, or the right to privacy (you should never post personal information of any kind about another person especially if you do not have their express permission) publicity or any obligation of confidentiality.

لا يحق لك وضع أو نشر محتويات تحتوي على فيروسات أو عناصر ضارة أخرى أو العبث بـ أو إعاقة أو إلحاق الضرر بالموقع أو أي شبكة ذات صلة بها أو الاشتراك مع أي شخص أو هيئة في استخدام هذه المواقع أو الاستفادة منها . ولا يحق لك وضع أو نشر أي محتوي يحتوي على أعمال عدائية أو تخريبية أو تدميرية ؛ بما في ذلك “رسائل التهديد” و”الرسائل العشوائية” و”الرسائل الخاطئة والمتعمدة” و”رسائل المضايقة”، حيث أنه عادةً ما يتم فهم واستخدام هذه المصطلحات على شبكة الانترنت . ولا يمكن ل zoskinhealthsa.com التأكد من التزام المستخدمين الآخرين بقواعد السلوك أو أي أحكام أخرى متعلقة بهذه البنود الخاصة بالاستخدام والسارية عليك وعلينا . كما تم الاتفاق بينك وبيننا وبموجب هذه الاتفاقية  جميع المخاطر المتعلقة بالخسائر أو الأضرار الناتجة عن عدم الالتزام بهذه القواعد أو الأحكام .

Compensation

You agree to defend, indemnify and hold harmless zoskinhealthsa.com, its subsidiaries, directors, officers, employees and agents from and against all claims and expenses; including attorneys' fees arising from any breach of these Terms and Conditions or any activity related to your account (including negligence or misconduct) by you or anyone else accessing the Site through the use of your online account.

Returns/Refund Policy

We do our best to ensure the quality of our products and to make sure that your purchase reaches you in good condition. If you encounter a problem with your order for any reason; Please send us a message via our email customercare@zoskinhealthsa.com or call our customer service via the following number: +966565229044 or send us a message via WhatsApp and we will do our best to solve your problem. And if you encounter any problem; Please notify us within 3 days of receiving your order; We will be happy to offer you an alternative; Please note that we will not be able to refund postage and shipping charges; Unless there is a defect in the products. Note that if the product was shipped and received properly, the return or exchange policy does not apply; The company does not guarantee that proper storage conditions are maintained by the second party. Upon receipt of the products, we will settle any refund through the settlement provider used to purchase the products (Paypal, “electronic money transfer site”, credit card, Tamara, etc.) and an email will be sent to you to confirm the email address you sent.

defective products

We only accept returns for defective products; Provided that it is in its original condition. zoskinhealthsa.com does not accept returns for products that have been opened; unless it is defective. and if you open the defective product; Then return it (you will bear the shipping costs associated with the return), zoskinhealthsa.com will give it to the manufacturer for inspection. If the manufacturer sees that the product is defective; You can choose between getting a full refund (including shipping costs incurred related to the return) or getting another product.

Cancellation policy

We facilitate the process of delivering orders to you so that your order is sent as quickly as possible, as we prepare it and then ship it directly to you. If you wish to cancel an order; So send us a message via our email customercare@zoskinhealthsa.com or call customer service via the following number: +966565229044 or send us a message via the WhatsApp application and we will do our best to cancel your order, but if your order has already been shipped and received, the return and exchange policy does not apply Orders that are canceled after they leave the company are considered returns. Therefore; Return policy will apply. If you have an inquiry or any other questions regarding our returns and refunds policy; Please do not hesitate to contact us via our email customercare@zoskinhealthsa.com or call our customer service via the following number: +966565229044 or send us a message via the WhatsApp application, we will be happy to communicate with you.

Disclaimer of Warranty and Limitation of Liability

The Company does not endorse or accept responsibility as to the accuracy or validity of any opinion, advice or statement made available on the Company's Websites or in connection with any offensive, defamatory or obscene communication transmitted through the Company's Websites. In no event will the Company be liable for any loss or damage caused through your reliance on information obtained from the content available on the Company's websites. You are responsible for evaluating the accuracy, completeness, or usefulness of any information, opinions, advice, or other content available on the Company's websites; Please seek the advice of professionals and specialists regarding the evaluation of any information, opinions, advice or other specific content; Including but not limited to information related to money, health, lifestyle, opinions, advice or any other content.

Shipping policy within Saudi Arabia

We strive to continue to provide the lowest possible costs related to delivery to the customer, and we reserve the right to amend our prices from time to time. We also provide a free delivery service without any fees if the order exceeds 988 Saudi riyals. Otherwise, the delivery fee is paid; This is according to the mentioned shipping and price policy; Please make sure to provide us with all complete and correct shipping addresses. zoskinhealthsa.com will not be held liable for orders lost due to the customer giving us wrong addresses. And if you entered the wrong address; We are not obligated to re-send the application at our expense to the correct address. In the event that you give us an incorrect address; We will not ship the goods. if you do not give us a valid address within 14 days; We will cancel your order. Each order will be shipped separately and will not be combined with other orders. We will not guarantee delivery times; However, we will do our best to send the products to you on time in cooperation with the shipping company. The “door to door” delivery service is handled by many professional and refrigerated delivery companies to maintain the quality of the products received and who deliver your shipment directly to you. Through this service, you will be provided with a tracking number that will allow you to track your shipment along the entire route.

damaged goods

If the goods arrived to you damaged; Please contact our customer service department via our email customercare@zoskinhealthsa.com or call the following customer service number: +966565229044 or contact via WhatsApp within 24 hours to include your order number and description of your products. Do not dispose of damaged products or shipped products until you contact customer service via the e-mail or number shown; In order to obtain instructions; We may request the return of damaged goods. We will contact the shipping company to confirm information about your problem and so that we can recover the damaged products, send you a replacement request, or issue a financial credit to you for the cost of the damaged and approved goods. if credit has been issued in connection with your products; A full credit for damaged products will be issued within 10 business days; As of receiving the returned shipment.

protectionism

zoskinhealthsa.com is committed to making sure that your information is secure. We have taken physical, electronic, and managerial measures to prevent unauthorized access or disclosure in connection with this information, and to maintain and secure the information we collect online.