سياسة الشحن و الإسترجاع
We do our best to ensure the quality of our products and to make sure that your purchase reaches you in good condition. If for any reason you encounter a problem or a problem with your order; Please contact us via our email customercare@zoskinhealthsa.com or call customer service at the following number: +966565229044 and we will do our best to solve your problem. And if you encounter any problem; Please notify us within 3 days of receiving your order; We will be happy to solve your problem and send you a replacement if necessary; Please be aware that we are unable to refund postage and shipping charges to you; Unless there is a defect or problem with the products. Note that if the product is shipped and received properly, the return or exchange policy does not apply because the company does not guarantee that proper storage conditions are maintained by the second party. Upon receiving the products, we will settle any refund in the purchase of the products .. (Paypal “electronic money transfer site” or credit card or Tamara or the like) and a confirmation email will be sent to you at the email address that you sent
defective products
We only accept returns for defective products; Provided that it is in its original condition. zoskinhealthsa.com does not accept returns for products that have been opened; unless it is defective. If you open the defective product and then return it (you will bear the shipping costs associated with the return). zoskinhealthsa.com will give it to the manufacturer for examination. In the event that the manufacturing company sees that the product is defective; You can choose between getting a full refund (including shipping costs incurred in connection with the return) or getting another product.
*Refunds will be made to the original method of payment and will be processed within 10 to 45 days depending on the credit card issuing bank.
Cancellation policy
We facilitate the process of delivering products to you so that your order reaches you as quickly as possible, as we prepare it and then ship it to you. If you wish to cancel an order; Send us a message via our email customercare@zoskinhealthsa.com or call our customer service at the following number: +966565229044 and we will do our best to cancel your order. In the event that your order has already been shipped and received, the return and exchange policy does not apply, and orders that are canceled after leaving the company are considered as returns. So; Return policy will apply. If you have an inquiry or any other questions regarding our return and refund policy; Please do not hesitate to contact us via our email customercare@zoskinhealthsa.com or call the following customer service number: +966565229044. We will be happy to contact you.
Disclaimer of Warranty and Limitation of Liability
The Company does not endorse or assume responsibility as to the accuracy or correctness of any opinion, advice or statement made available on the Company's websites or in connection with any offensive, defamatory or obscene communication transmitted through such Company's websites. In no event will the Company be liable for any loss or damage caused through your reliance on information obtained from the content available on the Company's websites. It is your responsibility to evaluate the accuracy, completeness, or usefulness of any information, opinions, advice, or other content available on the Company Sites; Please seek the advice of professionals regarding the evaluation of any information, opinions, advice or other specific content; Including, for example, information related to money, health, lifestyle, opinions, advice or any other content.
Shipping policy within Saudi Arabia
نحن نسعى جاهدين للاستمرار في تقديم أقل التكاليف الممكنة المتعلقة بالتسليم للعميل ، ونحتفظ بالحق في تعديل أسعارنا من وقت لآخر. نتيح توصيل مجاني بدون أي رسوم في حال تجاوز الطلب 899 ريال سعودي. خلاف ذلك ، يتم دفع رسوم التوصيل ؛ وذلك وفقاً لسياسة الشحن والأسعار المذكورة ؛ يرجى التأكد من تزويدنا بجميع عناوين الشحن الكاملة والصحيحة. لن تتحمل zoskinhealthsa.com المسئولية فيما يتعلق بالطلبات التي تم فقدانها بسبب قيام العميل يإعطائنا عناوين خاطئة. وفي حال قيامك بإدخال عنوان خاطئ؛ لا نلتزم بإعادة إرسال الطلب على نفقتنا إلى العنوان الصحيح. وفي حال إعطائك عنوان خاطئ لنا؛ فلن نقوم بشحن البضائع. وفي حال لم تقم بإعطائنا عنوان صحيح خلال 14 يوماً؛ سنقوم بإلغاء طلبك. وسيتم شحن كل طلب بشكل منفصل ولن يتم ضمه مع الطلبات الاخرى . لن نضمن مواعيد التسليم ؛ لكننا سنبذل قصارى جهدنا لإرسال المنتجات إليك في المواعيد المحددة بالتعاون مع شركة الشحن . يتم التعامل مع خدمة التوصيل “من الباب إلى الباب” من قبل العديد من شركات التوصيل المحترفة والمبردة للحفاظ على جودة المنتجات المستلمة ، والتي تقوم بتسليم الشحنة إليك مباشرةً. من خلال هذه الخدمة ، سيتم تزويدك برقم تتبعي يسمح لك بتتبع شحنتك عبر المسار بأكمله .
*Multiple transactions may result in multiple postings to the cardholder's monthly statement.
damaged goods
if the goods have arrived to you damaged; Please send a message to the customer service department via our email customercare@zoskinhealthsa.com or call customer service via the following number: +966565229044. Please contact customer service within 24 hours and inform them of your order number and description of your products. Do not dispose of damaged products or shipped products until you contact customer service through the e-mail or number shown; And so for getting instructions; We may request the return of damaged goods. We will contact the carrier to confirm information about your problem and so that we can take back the damaged products, send you a replacement request, or issue a credit to you for the cost of the damaged and certified goods. if credit is issued in connection with your products; A full credit will be issued on damaged products within 10 business days; As of receiving the returned shipment.
protectionism
zoskinhealthsa.com is committed to ensuring that your information is kept secure. We take physical, electronic, and managerial measures to prevent unauthorized access or disclosure of your personal information that we collect online.