FAQs
Frequently asked questions regarding delivery within the Kingdom of Saudi Arabia:
How much does delivery cost?
Free delivery within the Kingdom for all orders above 899 riyals. If the order is less than this value, the shipping value will be based on the shipping company’s evaluation. But usually it does not exceed 50 Saudi riyals.
What is the expected time for the products to be delivered? And delivery times?
We seek in Zo Skin Health / Dr. Zain Obagi aims to deliver orders as soon as possible, shipping takes place as soon as the order is prepared, after processing the order, you will receive a message from the shipping broker to track the shipment, the order usually takes two to three working days in the main delivery areas, and delivery times vary depending on the specific region, delivery is On all days of the week except Friday and official holidays
What is the shipping method?
In Zo Skin Health / Dr. Zain Obagi always strive to maintain the quality of our products to reach you as is. All of our products are shipped via Freight Forwarders (Refrigerated) to maintain product integrity and functionality.
How do you maintain the effectiveness of the products?
When you receive the products, please read the instructions for storage and opening, some products may take up to 12 months from the date of opening the package, we recommend that you store the products away from sunlight and heat, the products are kept in a dry and cool place, the temperature does not exceed 23 degrees Celsius
Can I make a purchase without having to register on the site?
Yes, you can buy from the site without having to register. All you need is an email and a valid phone number to receive a separate invoice for your purchase list and the total cost of the purchase.
What are the payment options available on the site?
You can pay via (Mada, Visa, MasterCard, Tamara, Apple Pay, Tabby) and soon various payment services (STC Pay) will be available.
If a wrong product arrives, what do I do?
Please contact us via e-mail
customercare@zoskinhealthsa.com
Or through the WhatsApp application
Or call the following customer service number: +966565229044
The problem will be dealt with carefully and to ensure that it does not recur in the future.