Terms of use

Terms and Conditions for the ZOSKINHEALTH Saudi Arabia / Zain Obagi Online Store
Introduction and Acceptance
These Terms and Conditions (the "Agreement") are a legally binding agreement between you, the customer ("you"), and the ZOSKINHEALTH Saudi Arabia / Dr. Zain Obagi Online Store ("Store") or ("we"), which owns and operates the website zoskinhealthsa.com and all of its content and functionality.
These Terms and Conditions are effective immediately upon your accessing or browsing the Website, or upon completing the registration process or purchasing from it. Your access to, browsing, or use of the Website constitutes your acceptance, without limitation or qualification, of these Terms and Conditions and our Terms of Use Policy, as well as our Privacy Policy, Returns and Exchange Policy, and separate Offers and Discounts policies.

The Store reserves the right to modify or update these Terms and Conditions, or any part thereof, at any time without prior notice. Modifications will become effective immediately upon posting on the Website. Your continued use of the Website following the posting of any modifications constitutes your acceptance of them. We recommend that you review this document periodically.

Medical Disclaimer and Consultations Professionalism:
The information and content provided on ZOSKINHEALTHSA.COM is for general informational and illustrative purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. ZOSKINHEALTH / Dr. Zein Obagi is a cosmetics and medical supplies distributor in the Kingdom of Saudi Arabia and does not offer direct medical or professional advice.
We strongly recommend consulting a physician or other qualified healthcare professional before using any of the products advertised on our website, especially if you have any health conditions or concerns.
Side Effects and Results: You should immediately discontinue use of any product and seek medical advice if you experience any problems or unwanted side effects as a result of its use.
ZOSKINHEALTHSA.COM does not guarantee that our products will provide you with special benefits or that your results will match those of others. Individual results vary from person to person and may not be suitable for all individuals. Information regarding our products and/or their effectiveness is not intended to diagnose, treat, cure, prevent, or mitigate any disease without consulting a qualified healthcare professional. Always use products as directed and monitor for any symptoms of allergy.
Accuracy and Sources of Information: We endeavor to We strive to provide accurate information about our products. However, you understand and agree that the information we provide has been obtained from our parent company in the United States. We do not guarantee that this information is free from errors or inaccuracies. All specifications, performance data, and other product-related information contained on the website are for informational and illustrative purposes only and do not constitute a warranty or representation that the products conform to such specifications or performance data. It is the customer's responsibility to verify the accuracy and completeness of the information before making any decisions based on it.
Customer Representations:
By this agreement, you represent and agree to the following:
1. You are 18 years of age or older.
2. You have read and understood all terms set forth in this agreement.
3. You will always provide true, accurate, and current information about yourself and promptly update it. You electronically agree to these terms and conditions and sign this agreement upon completing your purchase and providing your valid credit card information.
4. If you provide untrue, inaccurate, incomplete, or outdated information, zoskinhealthsa.com has the right to terminate or suspend your use of this website. Your access to the website and refusal of any current or future use of our services (or any part thereof) are expressly prohibited.
5. zoskinhealthsa.com may contact you via email, telephone, or mail for any purpose, including, but not limited to, order tracking, customer satisfaction surveys, promotional messages, and inquiries regarding any orders you have placed or are considering placing through the website.
6. You agree to treat us honestly and honestly and to comply with all applicable laws and regulations of the Kingdom of Saudi Arabia.

External Links:
The Store's website may contain links to other websites, resources, and third-party advertisers. The Store is not responsible for the availability or content of these external websites, and does not endorse or assume any liability for their content, products, or other materials available on or through them.
In no event will the Store be liable, directly or indirectly, for any loss or damage arising from your use of or reliance on any content, goods, or services available on these external websites. You bear the sole responsibility for evaluating the accuracy, completeness, and usefulness of any information, opinions, advice, or other content available on the websites. External.

Rules of Conduct and Acceptable Use
Harassment of any form on the Site, including via email, chat, or the use of obscene or abusive language, is strictly prohibited. Impersonating anyone else, including zoskinhealthsa.com affiliates, authorized employees, hosts, representatives, or any other members or visitors to the Site, is prohibited.
You may not upload, distribute, or publish through the Site any content that is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, or otherwise obscene, illegal, or objectionable, which may constitute or encourage a criminal offense, violate the rights of any party, or which may otherwise give rise to liability or violate any law.
You may not upload commercial content to the Site or use the Site to encourage others to join or subscribe as members of any other commercial service on the Site or other organization. You may not post or publish any content that infringes any third-party right, including copyright, patent, trademark, trade secret, proprietary right, or other contractual rights, or the right to privacy (you must not publish personal information about anyone else without

(without express permission from us), advertising, or any obligation of confidentiality.
You may not post or distribute content that contains viruses or other harmful elements, tamper with, disrupt, or damage the Site or any related network, or engage with any person or entity in the unlawful use or enjoyment of these Sites. You may not post or distribute any offensive, disruptive, or destructive content, including "threat messages," "spam," "deliberate false messages," and "harassment messages," as is common on the Internet.
As between you and us, you bear the entire risk of loss or damage resulting from your failure to comply with these rules or terms.

Indemnification
You agree to defend, indemnify, and hold harmless ZOSKINHEALTHSA.COM, its affiliates, directors, officers, employees, and agents from and against all claims and expenses; Including reasonable attorneys' fees, arising from any breach of these Terms and Conditions by you, or any activity related to your account (including negligence or misconduct) by you or any other person accessing the Site through your online account.
Cancellation Policy
We are working to process and ship your orders as quickly as possible. If you wish to cancel your order, please contact us immediately by emailing customercare@zoskinhealthsa.com, calling customer service at +966565229044, or sending a message via WhatsApp.
We will make every effort to cancel your order before it is shipped. However, if your order has already been shipped, it will be considered a return and a separate return and exchange policy will apply.
For any additional inquiries or questions regarding our policies, please feel free to contact us.
Disclaimer of Warranties:
The Store makes no express or implied warranties regarding the accuracy, validity, or reliability of any opinions or advice posted by a third party on the Store's website. The Store assumes no legal liability for:
• User Content: Any offensive, defamatory, obscene, or other offensive content submitted or posted by users through the Store's website.
• General Advice: The accuracy of any advice or general opinion that may appear on the website.
The Store provides the website and services "as is" and "as available," without any warranties of any kind, express or implied.
Limitations of Liability
Under no circumstances will the Store be liable for any loss or damage, whether direct, indirect, incidental, special, or consequential, that may result from:
• Reliance on Information: Any loss or damage that occurs as a result of your reliance on the information or content available on the Store's website. For example, if you make a financial, health, or lifestyle decision based on information from the website and those decisions turn out to be incorrect, the Store is not liable for that damage.
• Misuse of Information: Your failure to properly evaluate the accuracy, completeness, or usefulness of any information, opinion, advice, or other content available on the Store's website.
Customer Responsibility: You bear sole responsibility for evaluating the accuracy, completeness, and usefulness of any information, opinions, advice, or other content available on the website. We always recommend seeking the advice of professionals and specialists in relevant fields (such as financial, health, lifestyle, or other specific advice) before making any decisions based on the information provided on the website.
Shipping and Delivery Policy within the Kingdom of Saudi Arabia
We always strive to provide the lowest possible delivery costs to our customers, and we reserve the right to amend shipping rates from time to time.
Free Shipping and Delivery Fees:
• We offer free delivery for orders over SAR 899.
• For orders under SAR 899, a delivery fee will be charged according to the shipping policy and prices stated at the time of order completion.
Customer Responsibility for Addresses:
• Please ensure that you provide us with all complete and correct shipping addresses.
• zoskinhealthsa.com will not be responsible for lost orders due to incorrect or incomplete addresses.
• If you enter an incorrect address, we are not obligated to reship the order at our expense to the correct address. If a correct address is not provided within 14 days, your order will be canceled.
• If a refund is issued due to an address error on the customer's part, shipping fees may be deducted.
Order Processing and Shipping:
• Each order will be shipped separately and will not be combined with other orders.
• We do not guarantee specific delivery times, but we will do our best to send the products to you on the specified dates in cooperation with the shipping company.
• Door-to-door delivery is handled by professional, refrigerated couriers to maintain the quality of the products received.
• You will be provided with a tracking number that allows you to track your shipment throughout its entire journey.

Damaged Products Upon Delivery
If your product arrives damaged, please contact our customer service department by emailing customercare@zoskinhealthsa.com, calling +966565229044, or contacting us via WhatsApp within 24 hours of receiving your order. Please provide us with your order number, a detailed description of the damage, and clear photos of the damaged product and the original packaging.
Important Notes:
• Do not dispose of damaged products or original packaging until you contact customer service for instructions. We may request the return of damaged goods.
• We will contact the shipping company to confirm information related to your issue.
• After verifying the damage, we will either recover the damaged products, send a replacement request for the damaged product, or issue you a credit for the cost of the approved damaged goods.
• If a credit or refund is issued for the damaged product, it will be issued within 10 business days of receipt of the returned shipment (if a return is requested).

Intellectual Property Rights
All content available on the website, including, but not limited to, text, graphics, logos, icons, images, and

Audio clips, digital downloads, data compilations, and software are the property of ZOSKINHEALTHSA.COM or its content suppliers and are protected by copyright, trademark, and other intellectual property rights. You may not use any of these contents for commercial or non-commercial purposes without prior written permission from the store.

Governing Law and Dispute Resolution
These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of the Kingdom of Saudi Arabia. In the event of any dispute or controversy arising out of or relating to this Agreement, the parties agree to use their best efforts to resolve the dispute amicably. If an amicable resolution cannot be reached, the dispute shall be referred to the competent courts in the Kingdom of Saudi Arabia.

Miscellaneous Provisions
• Severability: If any provision of these Terms and Conditions is deemed unlawful, void, or unenforceable, that provision shall be deemed severable from the remaining provisions and shall not affect the validity and enforceability of the remaining provisions.

• Entire Agreement: These Terms and Conditions, together with the Privacy Policy and any other policies posted on the Site, constitute the entire agreement between you and ZOSKINHEALTHSA.COM regarding your use of the Site and its Services, and supersede any prior agreements or understandings.
• Waiver: No waiver by ZOSKINHEALTHSA.COM of any breach of any term of these Terms and Conditions shall be deemed a waiver of any subsequent or subsequent breach of the same or any other term.