Terms of use

Terms and conditions of the Zoskinhealth Saudi Arabia / Zein Obagi online store
This agreement concluded between the customer and zoskinhealth / Dr. Zein Obaji is binding with regard to the terms stipulated in this document (“you” or “the customer”) and the zoskinhealthsa.com website (“we” or “the company”), the owner of this website and the manager. All of its contents and functions are set forth herein.

These terms, conditions and provisions apply immediately upon entering the website or finishing the registration or shopping process. The zoskinhealthsa.com website may at any time change these terms and conditions or any part of them without notice, for any reason. The provisions regarding trademark rights, limitation of liability, and indemnification will govern any change. Your entry and browsing of the site is deemed your acceptance and agreement without restrictions or conditions to the terms and conditions, privacy policy, and usage policy. In your acknowledgment of the cancellation, invalidity or lack of legal effect of any other agreement concluded between you and the zoskinhealthsa.com website; This is in relation to your access and use of the site. This paragraph sets forth the applicable terms and conditions relating to your use of the Company’s websites (as defined below) and any other subscription related to a product or service that the Company or its subsidiaries offers for sale.

The right to use any product or service offered by the Company is personal and exclusive to you. You cannot assign it to any other person or body. The Company reserves the right to make changes at any time regarding the Company's websites, policies, and these Terms; This is without notification. It is recommended that you review this entire document; Before you access, use or purchase any product through this website.

Representation documents and legal disclaimers
The site does not provide any medical advice. Zoo Skin Health / Dr. Zein Obagi is a cosmetic company that works in the field of distributing cosmetics and medical supplies and does not provide medical or professional consultations or services. The information on our website is not intended to replace any medical advice provided by healthcare providers. zoskinhealthsa.com recommends consulting a physician or professional health care provider; Before you use the products advertised on the site.

We also note that you must quickly stop using the products immediately; If you experience any problems or unwanted side effects resulting from any of our products. zoskinhealthsa.com makes no warranty or representation that our products will provide any special benefits to you or that your results will match those of others who use our products. Individual results vary from person to person and may not suit every person who tries using them. The information we communicate about our products and/or the effectiveness of our products is not intended to diagnose, treat, cure or prevent any disease without consulting a specialist physician. Use these products according to the instructions and always monitor for any symptoms of allergy.

In the event that an individual is unable to use the information contained on this website without obtaining the approved consent of a general practitioner or in the event that the individual diagnoses himself or herself; zoskinhealthsa.com will make every effort to provide you with accurate information about our products; In addition to your understanding and consent that we obtain information that we transmit from our partners (“third parties”). We do not warrant or represent that this information will be error-free. We also do not represent or endorse any third parties or the methods they use to achieve their purposes. All specifications, performance data and other information related to the products contained on the website are only for informational and illustrative purposes and do not constitute a guarantee or representation regarding the conformity of the products to these specifications or performance data.

Your representation documents
Under this agreement, you represent and undertake the following:

You are (18) years old or older.
Read this agreement and understand the terms stipulated in this agreement.
Always provide current and accurate information about yourself; In addition to updating it promptly and acknowledging your acceptance of these terms and conditions and your electronic signature of this agreement; Once you have completed the shopping process and provided information about your valid credit card.
If you provide information that is not current, untrue, inaccurate or incomplete; zoskinhealthsa.com will have the right to terminate and suspend your access; In addition to rejecting any current or future use of its services (or any part thereof).
zoskinhealthsa.com may contact you by email, telephone, or mail for any purpose; Including, for example, claims follow-up, customer satisfaction surveys, promotional messages and inquiries relating to any orders you place or are considering placing through the Website.
You agree to deal with us honestly and honestly and to abide by all applicable laws in the Kingdom of Saudi Arabia.
Company websites
The Company's websites contain links to other websites, resources and advertisers. The Company is not responsible for the existence of such external websites, does not endorse them, and does not assume responsibility in relation to their contents, products or other materials available on or through such external websites. The company shall not in any way bear direct or indirect responsibility for any loss or damage that has been caused or will be caused to the user in connection with the use of or reliance on any contents, goods or services available on these external websites.

behaviours basics
Harassment of any kind or in any form on the Site is strictly prohibited; Including via email, chat, or through the use of vulgar or abusive language. Impersonation of others is prohibited; Including zoskinhealthsa.com affiliates, authorized employees, hosts or representatives; In addition to other members or visitors to the site.

You may not upload, distribute or publish through the Site any content that contains libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights or any obscene, illegal or otherwise objectionable content that may constitute or encourage the commission of criminal offenses or Violating the rights of any party or which may entail liability or breach of any law. You may not upload commercial content on the site or use the site for the purpose of encouraging others to join or subscribe as members of any other commercial service on the site or another organization. You also do not have the right to submit or publish any report that infringes or violates any right of a third party; Including, copyright, patent, trademark, trade secret or other proprietary or contractual rights or right to privacy (you must not post any personal information about another person, especially if you do not have their express permission) Or publicity or any obligation of confidentiality.

You do not have the right to place or publish content that contains viruses or other harmful elements, or to tamper with, obstruct, or cause damage to the site or any network related to it, or to participate with any person or entity in using or benefiting from these sites. You do not have the right to post or publish any content that contains hostile, subversive or destructive acts; Including “threatening messages,” “spam messages,” “intentional and false messages,” and “harassing messages,” as these terms are usually understood and used on the Internet. zoskinhealthsa.com cannot ensure that other users comply with the Code of Conduct or any other provisions related to these Terms of Use that apply to you and us. It has also been agreed between you and us and under this agreement all risks related to losses or damages resulting from non-compliance with these rules or provisions.

Compensation
You agree to defend, indemnify, and hold harmless zoskinhealthsa.com, its subsidiaries, directors, officers, employees, and agents with respect to all claims and expenses; Including attorneys' fees arising from any breach of these Terms and Conditions or any activity related to your account (including negligence or misconduct) by you or by any other person who accesses the Site through the use of your electronic account.

Returns/Refund Policy
We do our best to ensure the quality of our products and to make sure that your purchase reaches you in good condition. If you encounter a problem with your order for any reason; Please send us a message via our email customercare@zoskinhealthsa.com or call customer service via the following number: +966565229044 or send us a message via WhatsApp and we will do our best to ensure that your problem is solved. If you encounter any problem; Please notify us within 3 days of receiving your order; We will be happy to offer you an alternative; Please note that we will not be able to refund postage and shipping charges; Unless there is a defect with the products. Note that if the product is shipped and received properly, the return or exchange policy does not apply. Because the company does not guarantee that proper storage conditions are maintained by the second party. Upon receipt of the products, we will settle any return through the settlement provider used to purchase the products (PayPal, credit card, Tamara, or similar) and an email will be sent to you to confirm the email address you sent.

Defective products
We accept returns for defective products only; Provided it is in its original condition. zoskinhealthsa.com does not accept returns of products that have been opened; Unless it is defective. If you open the defective product; Then you return it (you will bear the shipping costs related to the return), zoskinhealthsa.com will give it to the manufacturer for inspection. If the manufacturer finds that the product is defective; You can choose to get the full refund (including shipping costs incurred in connection with the return) or get another product.

Cancellation Policy
We facilitate the process of delivering orders to you so that your order is sent as quickly as possible, as we prepare it and then ship it directly to you. If you wish to cancel an order; So send us a message via our email customercare@zoskinhealthsa.com or call customer service via the following number: +966565229044 or send us a message via the WhatsApp application and we will do our best to cancel your order, but if your order has already been shipped and received, the return and exchange policy does not apply. Orders canceled after leaving the company are considered returns. Therefore; Return policy will apply. If you have an inquiry or any other questions regarding our returns and refunds policy; Please do not hesitate to contact us via our email customercare@zoskinhealthsa.com or call customer service via the following number: +966565229044 or send us a message via WhatsApp, we will be happy to communicate with you.

Disclaimer of Warranty and Limitation of Liability
The Company does not represent or assume responsibility with respect to the accuracy or validity of any opinion, advice or statement made available on the The Company Sites or in relation to any offensive, defamatory or obscene message transmitted through the The Company Sites. In no event will the Company be held liable for any loss or damage caused by your reliance on information obtained from the content available on the Company’s websites. You assume responsibility for evaluating the accuracy, completeness or usefulness of any information, opinions, advice or other content available on the Company Sites; Please seek the advice of professionals regarding the evaluation of any information, opinions, advice or other specific content; Including for example, information related to money, health, lifestyle, opinions, advice or any other content.

Shipping policy within Saudi Arabia
We seek to continue to provide the lowest possible costs related to delivery to the customer, and we reserve the right to amend our prices from time to time. We also provide free delivery service without any fees if the order exceeds 899 Saudi riyals. Otherwise, delivery fees are charged; This is in accordance with the shipping policy and prices mentioned; Please make sure to provide us with all complete and correct shipping addresses. zoskinhealthsa.com will not bear responsibility regarding orders that are lost due to the customer giving us wrong addresses. If you enter the wrong address; We are not obligated to resend the request at our expense to the correct address. If you give us a wrong address; We will not ship the goods. If you do not give us a correct address within 14 days; We will cancel your order. Each order will be shipped separately and will not be combined with other orders. We will not guarantee delivery times; But we will do our best to send the products to you on the specified dates in cooperation with the shipping company. The “door to door” delivery service is handled by many professional and refrigerated delivery companies to maintain the quality of the received products, which deliver your shipment directly to you. Through this service, you will be provided with a tracking number that allows you to track your shipment across the entire route.

Damaged goods
If the goods arrive to you damaged; Please contact our customer service department via our email customercare@zoskinhealthsa.com or call the following customer service number: +966565229044 or communicate via WhatsApp within 24 hours to include your order number and description of your products. Do not dispose of damaged products or shipped products until you have contacted customer service via the email or number shown; In order to obtain instructions; We may request that damaged goods be returned. We will contact the shipping company to confirm the information related to your problem and so that we can recover the damaged products, send a replacement request, or issue a financial credit to you for the cost of the damaged and approved goods. In the event that a credit is issued in relation to your products; A full credit will be issued for damaged products within 10 business days; As of receipt of the returned shipment.

protectionism
zoskinhealthsa.com is committed to making sure your information is secure. We have taken tangible, electronic and administrative measures to prevent unauthorized access or disclosure in relation to this information, and to preserve and secure the information we collect online.